OnState Virtual Outbound Dialer for Skype
Outbound dialer for virtual call center or virtual PBX.
OnState's virtual outbound dialer for Skype lets you fully manage all aspects of outbound call campaigns.
Upload call lists and have the flexibility to seamlessly blend inbound and outbound calls.
Post call, agents receive screen pop for data entry, and full results reporting is built in.
$19.95
The Extra you require will be downloaded from a third party website and used at your own risk, under the applicable license agreement and privacy policy of the software provider.
- Call blending - seamlessly blend incoming and outbound call activities.
- Skills-based routing - ensure that the right agents are assigned specific call types.
- Call priority - prioritize incoming calls over outbound, or prioritize your callbacks.
- Call disposition - capture information about the call.
- CRM integration - automatically update Salesforce or other CRM systems.
- List management - control all aspects of your outbound campaigns.
- Screen-pop - provide agents with crucial details.
- Campaign reporting - complete details on all call attempts.
- Skype 4.0 or higher recommended.
- Microsoft Windows 2000, XP or Vista.
- 32bit and 64bit supported.
- Mac compatible.
