OnState Virtual Call Center for Skype
On-demand virtual call center for business.
OnState's virtual call center provides Business Presence™ communications at an industry-redefining value.
The OnState virtual call center is a 100% web-based application requiring no hardware or software installation.
Get all of the enterprise call center capability and sophistication with multiple modes minus the hassle and cost.
$49.95
The Extra you require will be downloaded from a third party website and used at your own risk, under the applicable license agreement and privacy policy of the software provider.
- Multi-modal - Supports voice, chat, click-to-call, web call-back, IM, conferencing and SMS.
- Business-rules routing - Rules and monitoring let customers find the right employee to help them.
- Skills-based routing - Define employee skills to set how customer requests are handled.
- Seamless integration - OnState's web services allow for mash-ups with many business applications.
- Pending communications - Agents and calls are monitored, and established when both are ready.
- Reporting and analytics - Comprehensive real-time and historical information are included.
- Business presence - Let your customers know you're available; know your customers' availability.
- Flexibility - Respond to customer inquiries anytime, any place, and using any device.
- Number availability - Provide customers with local, national and toll-free numbers.
- Skype 4.0 or higher recommended.
- Microsoft Windows 2000, XP or Vista.
- 32bit and 64bit supported.
- Mac compatible.
