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Ecsow Dialer for Skype

By Ecsow Technology

Version: 1.0.12.6

Release: 12/06/2011

Language: English

OS:  

 

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Ecsow Predictive Dialer for Skype

Ecsow Dialer is a full-featured outbound dialing system integrated with Skype. It does not need expensive telecom hardware or telephone lines - calls are made through Skype directly by your agent's PC.

  Features     Requirements  
  • Languages: English
  • Easy to use - Setup and configure an Ecsow Dialer system within 10 minutes.
  • Uses Skype credit for dialing out. No need for additional telephony hardware.
  • Automatic detection of a live person answering the call or answering machine using voice activity detection.
  • Automatically leaves voice messages on answering machines.
  • Automatically skips busy lines, no answer lines and disconnected lines.
  • Supports 'Do Not Call' (DNC) list functionality.
  • Automatic caller details Pop-up.
  • Automatic retry for busy, no answer lines.
  • Agents can work anywhere as long as there is a PC with internet available.
  • Seamless call recording.
  • Web-based reporting

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